These Terms and Conditions govern your use of the 399 platform. By registering an account or placing a bet on 399, you confirm that you have read, understood, and agreed to everything set out below. Please read carefully before you start playing.
These cards summarise the most important parts of the 399 Terms and Conditions. They are not a substitute for reading the full terms below.
Each person may hold only one active account on 399. Duplicate accounts are not permitted. If 399 detects multiple accounts linked to the same person, all accounts may be suspended and balances forfeited pending investigation.
399 is strictly for adults aged 18 and above. Registering on 399 confirms that you meet this age requirement. 399 reserves the right to request age verification documents at any time and to suspend accounts where age cannot be confirmed.
All deposits and withdrawals on 399 are processed via bKash, Nagad, or Rocket. Withdrawals are paid to the same payment method used for the deposit. 399 does not process withdrawals to third-party accounts or bank accounts not registered in your name.
All bonuses and promotions on 399 are subject to wagering requirements. Bonus funds must be wagered a specified number of times before they can be withdrawn. Attempting to withdraw bonus funds before meeting the wagering requirement will result in the bonus being forfeited.
Using 399 for money laundering, fraud, or any illegal activity is strictly prohibited and will result in immediate account termination and reporting to relevant authorities. Collusion, use of bots, and exploitation of software errors are also prohibited.
399 may update these Terms and Conditions at any time. Continued use of the platform after an update constitutes acceptance of the revised terms. 399 will notify members of material changes via the platform or by email where possible.
Important: These Terms and Conditions form a legally binding agreement between you and 399. By creating an account on 399 or using any part of the platform, you agree to be bound by these terms in full. If you do not agree, you must not use 399.
These Terms and Conditions ("Terms") govern the relationship between you ("the Member") and 399 ("the Platform", "we", "us") in connection with your use of the 399 online gaming and entertainment platform available at 399.today.
By registering an account on 399, making a deposit, placing a bet, or accessing any game or feature on the platform, you confirm that you have read these Terms in full, that you understand them, and that you agree to be bound by them. If you do not agree to these Terms, you must not register an account or use 399 in any way.
These Terms apply alongside the 399 Privacy Policy and any specific game rules or promotion terms published on the platform. In the event of a conflict between these Terms and any specific promotion terms, the specific promotion terms will take precedence for that promotion only.
To register and use a 399 account, you must meet all of the following eligibility requirements:
399 reserves the right to request documentation to verify your eligibility at any time. This may include a copy of your national ID card, passport, or other government-issued identification. Failure to provide requested documentation within a reasonable timeframe may result in account suspension.
Age Verification: 399 takes underage gaming seriously. If we have reason to believe that a member is under 18, the account will be suspended immediately pending age verification. Any winnings accumulated during the period of suspected underage use may be withheld.
Each individual may hold only one active account on 399. Opening multiple accounts — whether under the same name, the same device, the same IP address, or the same payment method — is strictly prohibited. If 399 identifies duplicate accounts, all accounts associated with that individual may be suspended and balances may be forfeited pending investigation.
You must provide accurate, complete, and up-to-date information when registering your 399 account. This includes your full name, date of birth, and contact details. Providing false information is a breach of these Terms and may result in immediate account termination.
You are responsible for keeping your 399 account login credentials secure. Do not share your password with anyone. 399 will never ask you for your password via live chat, email, or any other channel. If you suspect that your account has been accessed without your authorisation, contact 399 support immediately and change your password.
399 may require you to complete identity verification (KYC) before processing your first withdrawal or at any point during your membership. Verification typically requires a copy of a government-issued ID and proof of your registered payment method. Accounts that cannot be verified may have withdrawals suspended until verification is complete.
399 accepts deposits via bKash, Nagad, and Rocket. All deposits are credited to your 399 account balance in Bangladeshi Taka (BDT). Deposits are processed instantly in most cases. If a deposit does not appear in your account within 30 minutes, contact 399 support with your transaction reference number.
Tip: Always use the bKash, Nagad, or Rocket account number displayed in your 399 deposit page. Do not send funds to any number not shown in your account — 399 cannot be responsible for funds sent to incorrect numbers.
Withdrawal requests on 399 are processed to the same payment method used for your most recent deposit. 399 does not process withdrawals to third-party accounts, bank accounts, or payment methods not registered in your name.
Most withdrawal requests on 399 are processed within three hours of submission. During periods of high volume, processing may take up to 24 hours. 399 does not process withdrawals on a scheduled batch basis — requests are handled on a rolling basis throughout the day and night.
If a withdrawal fails due to an issue with your registered payment account — for example, if your bKash account is inactive or has reached its transaction limit — the funds will be returned to your 399 balance. Contact 399 support to resolve the issue and resubmit your withdrawal request.
399 offers a range of bonuses and promotions to both new and existing members. All bonuses are subject to the specific terms published alongside each promotion, as well as the general bonus conditions set out in this section.
Bonus funds credited to your 399 account must be wagered a specified number of times before they can be converted to withdrawable real-money funds. The wagering requirement for each bonus is stated in the promotion terms. Attempting to withdraw bonus funds before the wagering requirement is met will result in the bonus being removed from your account.
399 monitors bonus usage across all accounts. If 399 determines that a member is exploiting bonus offers — for example, by placing low-risk bets designed solely to meet wagering requirements without genuine gameplay — 399 reserves the right to void the bonus, remove associated winnings, and restrict future bonus eligibility.
All games available on 399 — including live casino, fishing games, slots, bingo, wheel games, and sports betting — operate under their own specific game rules. These rules are accessible within each game on the platform. By placing a bet in any game on 399, you confirm that you have read and understood the applicable game rules.
All non-live games on 399 use certified random number generation (RNG) technology to determine outcomes. Game results are not influenced by the platform, by previous results, or by the size of your bet. The RNG systems used by 399's game providers are independently tested and certified.
Live casino games on 399 are operated by third-party providers using real dealers and physical equipment. The outcomes of live casino games are determined by the physical game equipment (cards, roulette wheel, etc.) and are not controlled by 399 or its providers beyond the standard rules of each game.
If you believe a game result on 399 is incorrect, contact 399 support within 72 hours of the disputed result. 399 will review the game log and provide a response. The decision of 399 on disputed game results is final, subject to any applicable regulatory review process.
In the event of a technical error that affects a game outcome — such as a disconnection during a live casino hand or a slot spin — 399 will review the game log and either void the round or settle it based on the last confirmed game state. 399 is not liable for losses caused by technical errors beyond its reasonable control.
The following activities are strictly prohibited on 399 and will result in immediate account suspension and potential legal action:
Zero Tolerance: 399 has a zero-tolerance policy for fraud and money laundering. Any account found to be involved in such activities will be permanently terminated, all funds will be frozen, and the matter will be reported to the relevant authorities without further notice.
399 reserves the right to suspend or terminate any account at any time, with or without prior notice, if it has reason to believe that the account is being used in breach of these Terms, that the account holder does not meet the eligibility requirements, or that continued operation of the account poses a risk to the platform or other members.
If your account is suspended due to a suspected breach of these Terms, your balance will be held pending investigation. If the investigation concludes that no breach occurred, your balance will be returned and your account reinstated. If a breach is confirmed, 399 reserves the right to forfeit some or all of the balance in accordance with the nature of the breach.
You may request to close your 399 account at any time by contacting 399 support. Any remaining real-money balance will be returned to your registered payment method after any applicable verification checks. Bonus balances that have not met the wagering requirement will be forfeited upon account closure.
399 is committed to promoting responsible gaming. Gaming on 399 is intended to be an enjoyable form of entertainment. If gaming stops being enjoyable and starts causing financial or personal problems, 399 encourages you to use the responsible gaming tools available on the platform.
To access these tools, go to the Responsible Gaming section of your account settings, or contact 399 support and a team member will assist you. For more information, visit our Responsible Gaming page.
399 collects and processes personal data in accordance with its Privacy Policy. By registering an account on 399, you consent to the collection and use of your personal data as described in the Privacy Policy. The Privacy Policy is available at 399.today/privacy-policy.
399 will not sell your personal data to third parties. Your data may be shared with payment processors, identity verification providers, and regulatory authorities where required by law or necessary to operate the platform.
To the maximum extent permitted by applicable law, 399 is not liable for any indirect, incidental, special, or consequential losses arising from your use of the platform, including but not limited to loss of winnings, loss of data, or loss of opportunity.
399 does not guarantee uninterrupted access to the platform. Scheduled maintenance, technical issues, or circumstances beyond 399's control may result in temporary unavailability. 399 will make reasonable efforts to minimise downtime and to notify members of planned maintenance in advance.
Nothing in these Terms limits 399's liability for fraud, death, or personal injury caused by 399's negligence, or any other liability that cannot be excluded by law.
399 may update these Terms and Conditions at any time. When changes are made, the updated Terms will be published on this page with a revised "Last updated" date. For material changes, 399 will make reasonable efforts to notify members via the platform or by email.
Your continued use of 399 after the publication of updated Terms constitutes your acceptance of the revised Terms. If you do not agree to the updated Terms, you must stop using 399 and may request account closure by contacting support.
If you have any questions about these Terms and Conditions, or if you need to raise a complaint or dispute, please contact the 399 support team:
399 aims to respond to all complaints within 24 hours. Complex disputes may take longer to investigate and resolve. 399 is committed to handling all complaints fairly and transparently.