Gaming on 399 is meant to be fun — a way to relax, enjoy some excitement, and maybe win a little along the way. But 399 also knows that for some people, gaming can become a problem. That is why we have built a full set of responsible gaming tools directly into the platform, so you can always stay in control of how you play.
Every 399 member has access to these tools from their account settings. You do not need to contact support to use them — they are right there in your account, ready when you need them.
Set a daily, weekly, or monthly cap on how much you can deposit into your 399 account. Once your limit is reached, no further deposits will be accepted until the period resets. You can lower your limit at any time — increases take 24 hours to take effect, giving you time to reconsider.
It is easy to lose track of time when you are enjoying a game on 399. Session time reminders send you an alert after you have been playing for a set amount of time — 30 minutes, 1 hour, 2 hours, or whatever works for you. A simple nudge to check in with yourself and decide whether to keep playing or take a break.
Need a short break from 399 without permanently closing your account? A cooling-off period lets you pause your account for 1 day, 7 days, 30 days, or 90 days. During this time you cannot log in, deposit, or place bets. Your account and balance are kept safe and ready for when the period ends.
If you feel that your gaming on 399 is out of control and you need a longer break, self-exclusion permanently closes your account for a minimum of six months. During self-exclusion, 399 will not send you any promotional communications. To self-exclude, contact 399 support — we will process your request immediately and without question.
The reality check feature shows you a summary of your gaming session — how long you have been playing, how much you have deposited, and your net win or loss — at regular intervals you choose. Seeing the real numbers helps you make informed decisions about whether to continue playing on 399.
The 399 support team is available around the clock via live chat and email. If you are worried about your gaming, or if you want help setting up any of the responsible gaming tools on your account, just reach out. Our team is trained to handle these conversations with care and without judgement.
399's position: Gaming should always be entertainment — never a way to make money, escape problems, or cope with stress. If it stops being fun, it is time to use the tools on this page or reach out to 399 support.
Responsible gaming means playing within your means, keeping gaming as a form of entertainment, and knowing when to stop. On 399, responsible gaming is not just a policy statement — it is a set of practical tools and commitments that are built into the platform and available to every member.
Most people who play on 399 enjoy it without any problems. They set a budget, play for fun, and move on with their day. But for a small number of people, gaming can become compulsive — something they feel they cannot control. Responsible gaming is about making sure 399 is a safe environment for everyone, and giving members the tools to stay in control before a problem develops.
The key principles of responsible gaming on 399 are simple: only gamble with money you can afford to lose, treat gaming as entertainment not income, set time and money limits before you start, and never chase losses. If you follow these principles, gaming on 399 stays fun.
399 takes responsible gaming seriously. We are committed to providing a safe, fair, and transparent gaming environment for all members in Bangladesh. Here is what that commitment looks like in practice:
All responsible gaming tools on 399 are accessible directly from your account settings. Here is how to use each one:
Log in to your 399 account, go to Account Settings, and select Deposit Limits. Choose daily, weekly, or monthly, enter your limit amount, and confirm. The limit takes effect immediately. To lower it, the change is instant. To raise it, there is a 24-hour waiting period.
In Account Settings, go to Responsible Gaming and select Session Reminders. Choose how often you want to be reminded — every 30 minutes, 1 hour, or 2 hours. A pop-up will appear during your session showing how long you have been playing and giving you the option to continue or stop.
In Account Settings, select Cooling-Off Period and choose your duration — 1 day, 7 days, 30 days, or 90 days. Confirm your choice and your account will be paused immediately. You will not be able to log in or deposit until the period ends. Your balance is safe throughout.
Contact 399 support via live chat or email at [email protected] and request self-exclusion. Tell us the duration you want — minimum 6 months. We will close your account immediately, remove you from all marketing lists, and confirm the exclusion by email. There is no cooling-off period for self-exclusion requests.
Problem gambling does not always look obvious from the outside. Sometimes it creeps up gradually. Here are some warning signs that your gaming on 399 may be becoming a problem:
If you recognise three or more of the signs below in yourself, it is time to use the responsible gaming tools on 399 or speak to someone you trust.
Recognising these signs early is the most important step. 399 is here to help — not to judge. Use the tools in your account or contact 399 support and we will help you take the right next step.
Ask yourself these questions honestly. If you answer "yes" to several of them, it may be time to take a break from 399 or seek support.
Have you ever spent more money on gaming than you could comfortably afford to lose?
Have you ever borrowed money from someone else to fund your gaming on 399 or elsewhere?
Do you find yourself thinking about gaming when you should be focused on work, family, or other responsibilities?
Have you ever tried to win back money you lost by placing bigger bets than usual?
Has anyone close to you — a family member, friend, or colleague — expressed concern about how much you gamble?
Do you feel that you need to gamble with larger amounts of money to get the same level of excitement?
Have you ever felt depressed, anxious, or hopeless as a result of your gaming activity?
Have you ever lied to someone about how much time or money you spend on gaming?
If you answered "yes" to three or more questions, please consider using the cooling-off or self-exclusion tools in your 399 account, or contact 399 support at [email protected] for confidential guidance.
399 is strictly an 18+ platform. We take the protection of minors very seriously and have multiple layers of protection in place:
The vast majority of 399 members enjoy gaming as a fun, occasional activity without any issues. Here are some simple habits that keep gaming healthy:
If you are struggling with your gaming and need support beyond what 399 can provide, please reach out. Asking for help is a sign of strength, not weakness. The 399 support team is available 24/7 and will treat your situation with complete confidentiality and respect.
To contact 399 about a responsible gaming concern:
You can also use the responsible gaming tools in your account at any time — deposit limits, session reminders, cooling-off periods, and self-exclusion are all available without needing to contact support. We want every 399 member to feel empowered to manage their own gaming safely and confidently.
Remember: 399 is on your side. We would rather you take a break and come back when gaming is fun again than continue playing when it is causing you harm. Your wellbeing always comes first.